Returns-Exchange

SHIPPING & RETURNS

DELIVERY WITHIN AUSTRALIA

We offer safe, timely delivery so that your Piera Ceresa piece arrives with the care it deserves.

Orders must be placed before 12pm AEDT for the following delivery times to apply.

Please allow 1–2 business days for dispatch from our warehouse. Regional and WA deliveries may take 2–4 additional business days.

Orders are not shipped on weekends or public holidays.

Free standard shipping applies to all domestic orders over $300 AUD.
Express and same-day services remain at a flat rate.

 

---

 

INTERNATIONAL DELIVERY

We ship worldwide via Express International Shipping.

If you need a faster delivery, feel free to email us at info@pieraceresa.com for a quote on upgraded services.

Duties & Taxes:

International shipments may be subject to duties and taxes upon arrival, depending on your country’s regulations. These charges are not included in your purchase and are the responsibility of the recipient.

 

---

 

RETURNS & EXCHANGES

Each of our pieces is handcrafted and made in limited quantities. We do not accept returns unless the item is deemed faulty.

If you receive an item with a defect, please contact us at info@pieraceresa.com within 5 days of receipt, including your order number and photos of the item.

Exchanges:

If you'd like to exchange your item for another model, we’re happy to assist you. Exchanges are accepted within 15 days of delivery, provided the item is unused and in original packaging. Please note that the customer is responsible for the shipping costs associated with the exchange.

Please note:
Due to the handmade nature of our textiles, slight variations in pattern or colour are expected and celebrated. These are not considered defects, but part of each product’s unique identity.